The address of Compucentro S.A de C.V. It is committed to establish, operate and maintain a Service Management System, so it has made the necessary resources available to interested parties, thus forming a Service Management System to maintain and improve customer service at all times. from the service desk.
The internal and external aspects relevant to our organization are aligned with the business strategy, complying with the requirements of our customers and the requirements of the international standard ISO / IEC 20000-1: 2011.
The purpose of the Service Management System is to meet the strategic objectives, which are focused on protecting information and increasing customer satisfaction through proper service management, through the implementation of processes that guarantee improvement continues to rely on the technologies, infrastructure and people that make up the organization.
In order to achieve these objectives, the management commits to review and improve the controls and processes of the Service Management System by establishing policies and procedures for the operation of controls under the scope of the Service Management System.